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Privacy Policy

Effective Date: 2026-01-30

This Privacy Policy explains how BOSSCHAIR (HONGKONG) HOMEWARES CO., LIMITED (“we,” “us,” “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website or otherwise interact with our services (collectively, the “Services”). We are an integrated manufacturer and seller specializing in men’s watches, and we take privacy and data protection seriously.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1) Information We Collect

1.1 Information You Provide to Us

  • Account Information: name, email address, phone number, password (if you create an account).
  • Order & Checkout Information: shipping address, billing address, order details, and contact information.
  • Customer Support: information you provide when you contact us (messages, attachments, order number).
  • Reviews & Feedback: comments, ratings, images, or other content you choose to submit.

1.2 Information Collected Automatically

When you use our Services, we may automatically collect certain technical and usage information, including:

  • Device & Connection Data: IP address, browser type, device identifiers, operating system, language settings.
  • Usage Data: pages visited, time spent, clicks, referring/exit pages, and interactions with site features.
  • Cookies & Similar Technologies: cookies, pixels, and similar tools used for functionality and analytics.

1.3 Information from Third Parties

We may receive information from third parties that help us provide the Services, such as payment processors, logistics partners, advertising/analytics providers, and e-commerce platform service providers. The information we receive depends on the services involved and your settings with those providers.

2) How We Use Your Information

We use the information we collect for purposes including:

  • Order Fulfillment: processing purchases, shipping orders, providing delivery updates, and handling returns/refunds.
  • Account Management: creating and managing your account and enabling secure login.
  • Customer Support: responding to requests, resolving issues, and providing assistance.
  • Service Improvement: understanding how the Services are used and improving performance, reliability, and user experience.
  • Security & Fraud Prevention: protecting transactions, detecting suspicious activity, and preventing misuse.
  • Marketing & Communications: sending service-related messages and (where permitted) promotional messages you can opt out of.
  • Legal Compliance: meeting applicable laws, regulations, and lawful requests.

3) Legal Bases for Processing (Where Applicable)

Depending on your location, we process personal information under one or more legal bases, such as: performance of a contract, legitimate interests, consent, and/or compliance with legal obligations.

4) How We Share Your Information

We do not sell your personal information. We may share your information only as needed to provide the Services, including with:

  • Payment Processors: to securely process payments and prevent fraud.
  • Shipping & Logistics Providers: to deliver orders and provide tracking/last-mile delivery services.
  • Service Providers: hosting, analytics, customer support tools, and IT/security providers.
  • Business Transfers: if we are involved in a merger, acquisition, restructuring, or sale of assets.
  • Legal & Safety: where required by law or to protect rights, safety, and the integrity of the Services.

5) Cookies & Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand usage, and improve the Services. You can control cookies through your browser settings. If you disable cookies, some features of the Services may not function properly.

6) Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of information and applicable requirements.

7) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8) Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, such as the right to: access, correct, delete, restrict or object to processing, and obtain a copy/portability of your data.

  • Access/Correction: request access to or correction of your personal information.
  • Deletion: request deletion of certain information, subject to legal and operational requirements.
  • Marketing Opt-Out: unsubscribe from promotional emails by using the link in the email (where applicable).
  • Cookie Controls: adjust browser settings to manage cookies.

To exercise your rights, contact us using the details in the “Contact Us” section. We may need to verify your identity before processing certain requests.

9) International Data Transfers

Your information may be processed in countries other than your own. Where required, we take steps to protect your information consistent with applicable data protection laws.

10) Children’s Privacy

Our Services are not intended for children under the age of 13 (or the age defined by local law), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on this page with a revised effective date.

12) Payment Processing (PayPal ACDC Compliance)

Card and wallet transactions are handled by PayPal, our secure payment gateway. Your payment details are entered on encrypted forms hosted or served by PayPal and processed according to the PayPal Privacy Statement. By paying with your card or PayPal account you acknowledge that your data will be processed by PayPal in accordance with that statement.

13) Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:
BOSSCHAIR (HONGKONG) HOMEWARES CO., LIMITED
Email: [email protected]  |  Phone: +852 23420780
Address: RM 5015, 5/F, YAU LEE CENTRE, 45 HOI YUEN ROAD, KWUN TONG, HONG KONG