Shipping & Return

Destination	Service	Order Value	Shipping Cost	Est. Transit*	Notes
Contiguous USA (+ AK/HI)	Standard	Any	FREE	3–6 business days	—
Canada	Standard	Any	FREE	4–8 business days	—
UK / EU	Standard	Any	FREE	5–9 business days	Import duties/VAT paid by recipient
Australia, New Zealand & Key Asian Regions	Standard	Any	FREE	5–10 business days	—
All Other International	Economy	Any	FREE	7–15 business days	Import duties/VAT paid by recipient

*Transit times are in business days and exclude customs clearance or holiday delays.

Fulfilment Time
- In‑stock items: orders paid before 12 PM CST on a business day ship the same day; later orders ship the next business day.
- High‑volume promotions may add one extra business day.
Tracking & Notifications
- A tracking number is emailed (and texted if subscribed) as soon as your parcel ships.
- Real‑time tracking is also available in your account dashboard.
Remote Areas
- Some remote or island postcodes may require special handling; any surcharge will be shown at checkout, but free shipping still applies.
Duties & Taxes
- For international orders, any import duties, taxes, or clearance fees are the customer’s responsibility. If you refuse to pay and the parcel is returned, those fees are non‑refundable.
Split / Combined Shipments
- To speed delivery, we may split multi‑item orders at no extra cost; each shipment receives its own tracking number.
- Pre‑order items are sent separately from in‑stock items unless you request combined shipping within 12 hours of ordering.
Delivery‑Issue Protection
- If tracking shows your parcel is 3 business days past the promised window, contact us for a shipping credit or replacement.
- Report missing or damaged items within 7 days of delivery with photos; we’ll resolve the issue within 48 hours.

14‑Day “No‑Questions‑Asked” Return Window
You may return any eligible bag within 14 calendar days of the delivery date for a full refund.
Refund Processing Time
- Once the returned item has been received and inspected, we issue the refund to your original payment method within 3–5 business days.
- PayPal refunds are released by us immediately after approval, but PayPal’s own processing can take up to 14 days—and, in regions where local regulations require, up to 30 days.
Return Shipping Costs
Customers are responsible for the cost of sending the item back to us. We strongly recommend using a trackable service and keeping the receipt until your refund is confirmed.
Condition of Returned Items
Returned bags must be unused, in their original condition, and include all tags, dust bags, and accessories.

Dispatch Time: In‑stock bags ship within 1 business day.
Transit Time: 3–8 business days for standard shipping (varies by destination).
Tracking: Every shipment includes end‑to‑end tracking; you will receive a tracking link by email once your order leaves our warehouse.
Customs & Duties: For international orders, any import duties or taxes are the customer’s responsibility.

Email [email protected] with your order number, the item you wish to return, and the reason (optional).
We’ll reply within 24 hours with the return address and instructions.
Pack the item securely and ship it within 7 days of receiving our instructions.
Keep the tracking number until your refund is issued.